To protect public health and the environment through innovative and cost effective wastewater and solid waste management, and in doing so convert waste into resources such as recycled water, energy, and recycled materials.
One of the key principles of the revenue program is that every discharger should pay in proportion to his or her use of the system. As discussed under the Revenue Program, practical considerations make it impossible to meter every user’s discharge. Consequently, we estimate your discharge based on standard loading factors that correspond to the type(s) of facilities on your parcel. We recognize that you may have taken steps to conserve water (for which you should be applauded) and that your actual discharge may be significantly less than what we estimated. If that’s your case, the low-water rebate program was designed just for you; it allows low-water users to apply for a reduced service charge.
To make it as simple as possible, we have prepared a list of Frequently Asked Questions that hopefully answer all the who, what, when, where, why, and how of the program. Of course, if you have more questions, we are always here to answer them. Just click on the "How do I get more information" question to find out how to contact us.
Simply, you fill out an application package, attach copies of your water bills, and mail it to us. We will evaluate your water use and, if you are below the threshold for your parcel, you will qualify for the reduced charge. We will do the rest to make sure you receive any rebates for which you may be due and to have the lower charge placed on future bills.
Get copies of your water bills for the last fiscal year (July through June). Calculate the average daily flow for the entire year and winter months (typically November through February). Use the smaller number. If it is less than or equal to one of the following, you will qualify (with limited exceptions) for a reduced charge:
Single-family home – 0.26 hundred cubic feet
Condominium – 0.2 hundred cubic feet
Commercial parcels – Your Proposition 218 notice provided the threshold
Note: Multi-unit residential facilities are not eligible for a reduced charge as they are already being charged at the lowest available rate on a per unit basis. Likewise, commercial parcels with only 1 sewage unit (this number is available on your Prop. 218 notice) are already being charged at the minimum, and thus, are not eligible.
A single-familyhome with an average daily flow between 0.26 hundred cubic feet (HCF) and 0.20 HCF can qualify for a 25% reduction. With an average daily flow of less than or equal to 0.20 HCF, a single-family home can qualify for a 40% reduction.
A condo with an average daily flow of less 0.2 HCF can qualify for a 25% reduction.
Commercial parcels have a tiered structure that is based on the ratio of your average daily flow (see the question “How do I know if I qualify” for how to determine this number) to the assumed discharge for your parcel. The assumed discharge equals 1.11 times the daily average threshold that is provided in the low-water rebate section of your Proposition 218 notice.
Your Average Daily Flow ÷ Assumed Discharge
90% or greater
70% to 89%
50 to 69%
30 to 49%
29% or less
If the percentage reduction would put you below 1 sewage unit, you will be charged for 1 sewage unit (which is the minimum charge).
If you own a residential parcel, click here. If you own a commercial parcel, click here. Please review the instructions and use the check list on page 4 of the application package to ensure you include all necessary paperwork. If you have any questions, need help filling out the application, or just want to be sure you have included everything, feel free to call our customer service group at (562) 908-4288, extension 2727, or toll-free at (800) 426-7414, extension 2727.
You can click here for residential parcel application, or here for commercial parcel application. If you are unable to download the application package, call our customer service group at (562) 908-4288, extension 2727, or toll-free at (800) 426-7414, extension 2727, and we will mail you a copy.
Not necessarily. Some of the paperwork is only required if you opt to have an agent file the application on your behalf. If you are filing the application yourself and not using an agent, you may omit those pages. The added pages related to agents helps protect your interests from third parties that may or may not actually represent you.
No, there is absolutely no requirement to use an agent. We have been working hard to make the low-water rebate program more customer-friendly so that you can do everything by yourself. But, if you do have any problems filling out the application package, please call us at (562) 908-4288, extension 2727, or toll-free at (800) 426-7414, extension 2727, and we will walk you through the process.
We don’t want you to pay any more than you should or have to wait until the end of the year to get your money back. That is bad for your business and bad for your cash flow. Thus, to help ensure that you get any reduced charge for which you are eligible prior to the start of the billing cycle, applications should be submitted to us no later than March 31. We recognize that, for this year, many of you are just hearing about the low-water rebate program for the first time as a result of the Prop. 218 notice and that the March 31 deadline may not be practical. Thus, for any applications received between April 1 and May 15, 2019, we will work to get the reduced charge entered into the billing system prior to the issuance of the bills. If we are not able to that, we will work with the County Assessor’s Office to issue corrected tax bills prior to the December deadline for payment of the first installment.
You can still receive a reduced charge. Depending on when we actually receive the application package, we will still try to issue the reduced charge prior to bills being mailed. If we can’t meet that goal, you will be billed the full charge and be required to pay the full amount. At the end of the fiscal year, you will be issued a rebate for the difference between the full charge and the reduced amount. This means you will be made whole, but will have lost the use of those funds for up to full year. Thus, it is to your benefit to submit the application package prior to the March 31 deadline.
You can currently submit an application package for a reduced charge which will apply to the most recently completed fiscal year (for which you will get a rebate check), the current fiscal year (for which you will get an adjusted tax bill), and upcoming and future fiscal years in the form of a prospective reduced charge.
You are required to submit the application within one year of the close of a fiscal year in order to get a rebate. In any case, you are better off applying sooner rather than later since you lose the use of your money in the intervening period if you delay.
For single-family homes and condominiums, once you qualify, the reduced rate will stay in effect until you sell your property. You don’t need to re-apply.
For commercial parcels, when you qualify for a rebate for the most recent fiscal year, we will automatically process a rebate for the current year and a reduction for the subsequent fiscal year. If you submit three years of water consumption data, qualify for a rebate, and your water consumption over the three-year period has not varied by more than 25%, you will be eligible to be locked-in for a reduced rate for five years.
You will save yourself a lot of time and paperwork. Unless your flow fluctuates significantly from year to year, there is no real advantage to opting out of the five-year lock-in. Given the use of tiers for rebates, you will most likely pay the same service charge over time whether you lock-in or submit annually. The downside of not locking in is that you must then process paperwork every year. However, if you believe you will drop from one tier to the next, you may want to opt-out of the lock-in. Of course, the risk is that if your flow goes up, you could rise from one tier to the next and receive a smaller reduction, or possibly no reduction.
Our goal is to only charge you for water than goes down the drain, not for water that is used for irrigation. Ideally, every parcel would have its own sewage meter. However, the cost of installing and maintaining those meters is so overly expensive as to make that idea impractical. You might be able to install a dedicated irrigation/landscape water meter and if you do, we will not include that water in our rebate calculation. Again, we understand that it is not cost effective for all customers to install dedicated irrigation/landscape water meters, so we have another option. To account for irrigation, we evaluate both annual water use and water use during the typical low irrigation months of November through February. We use the smaller of the two water uses to determine the low-water rebate.